Return Cost

This page explains when return shipping is free, when extra charges may apply, and how Piggy Design handles return-related costs for web orders in defect or fulfillment-error cases.

1. When return cost is free

• If the item is defective, damaged in transit, incomplete, or shipped incorrectly because of our mistake, Piggy Design will normally cover the return or replacement shipping cost.
• If a return shipment is not required, we may resolve the issue through a reprint, replacement, refund, or partial refund without asking the customer to pay extra.
• If the customer already paid a reasonable return shipping fee for an approved defect case, we may reimburse that amount after review.

2. When extra cost may apply

Because most products are custom-made to order, change-of-mind returns are generally not accepted. If an exceptional return is approved outside a defect case, the customer may be responsible for related costs.

• The customer may need to pay return shipping when the issue is not caused by production, fulfillment, or delivery damage attributable to us.
• Additional rework, redesign, or reprint costs may apply when a request results from customer-provided or customer-approved information.

3. Cost confirmation

If any return-related cost applies, our team will confirm it with the customer before proceeding. Please contact us first so we can review the case and recommend the most practical solution.

Last updated: 08/04/2026